How organisations can ensure their voices are heard in the future of touchless consumer experiences
Cognizant’s recent ‘From Eyes to Ears: Getting Your Brand Heard in the New Age of Voice’ report says that brands not paying attention to voice could already be losing out on millions yearly. And while the vast majority of companies agree that voice will become essential to their success, only 20 percent have a formal voice strategy in place. Manish Bahl, Associate Vice President, Centre for the Future of Work, Cognizant shares why businesses are still skeptical about voice technologies and in what ways has voice technologies reshaped businesses.
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